SERVICE PLANS & SUPPORT

The Right Level of Support for Every Stage

Flexible website and software care arrangements shaped around your systems, priorities and support needs.

Discuss Your Project →Explore Support Areas ↓
SOLUTIONS FOR YOUR NEXT STEP

A Practical Approach to Your Goals

Launching a digital product is not the end of the journey. Websites and business applications need updates, monitoring, backups and occasional improvements as requirements change. MMR IT can discuss a service arrangement that reflects the technology you use and the level of assistance your team needs.

Who it is for: Organizations that need ongoing help with websites, custom software, content updates and operational continuity.

WHAT WE CAN HELP WITH

Explore Our Services

Explore the areas we can discuss. Exact deliverables, timelines and fees are confirmed in a written project or service agreement.

01

Essential Website Care

Discuss routine updates, basic checks and small content changes.

02

Business Website Support

Plan maintenance, issue triage and periodic improvement requests.

03

Custom Software Maintenance

Review bug fixes, compatibility and application-level changes.

04

Security & Backup Review

Agree on backup responsibilities, access review and recovery procedures.

05

Performance & Reliability

Investigate slow pages and prioritize appropriate improvements.

06

Content & Feature Requests

Manage approved edits and enhancement requests.

07

Technical Consultation

Get help planning upgrades, integrations or a new project phase.

08

Reporting & Communication

Define status updates, request channels and escalation contacts.

A PRACTICAL APPROACH

Thoughtful Work, Clear Outcomes

There is no single plan that fits every organization. A small informational website may need occasional updates, while a business-critical application may require more structured support. The right plan begins with an inventory of your website, hosting, integrations and existing maintenance responsibilities.

A written agreement should state exactly what is included: covered systems, support hours, request limits, response targets, backups, third-party charges and exclusions. Emergency response, new feature development, hosting, domain renewal and paid software licenses should not be assumed to be included unless specifically agreed. We do not publish invented fixed prices or promise a service level that has not been contracted.

A clearer process for requesting technical help
Planned attention to maintenance and updates
Transparent scope and expectations
A practical route for future improvements
HOW WE WORK

Our Approach

01 · ReviewIdentify your systems and support priorities.
02 · Choose ScopeAgree on included tasks and exclusions.
03 · OnboardConfirm access, contacts and request process.
04 · MaintainHandle agreed work and review evolving needs.
COMMON QUESTIONS

Frequently Asked Questions

Do you offer fixed monthly packages?

We can discuss recurring or project-based arrangements. Available options and pricing are confirmed in a written proposal.

Are hosting and domain renewal included?

Only when explicitly stated in the agreed plan. Third-party costs may be billed separately.

Does maintenance include new features?

Routine maintenance and new development are different types of work. Feature requests are estimated against the agreed scope.

Can you support a website built by another developer?

We can assess its code, access, hosting and documentation before confirming whether support is feasible.

What happens if my website goes down?

The response process depends on your agreed coverage, hosting responsibilities and available access. No uncontracted response time is promised.

START A CONVERSATION

Let’s Talk About Your Next Step

Tell us what you need and we can discuss the appropriate next step.

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